Thursday 24 May 2007

Communication - the organisation's lubrication

Sometimes when I eventually manage to escape and head home for the night I find myself thinking back over the day and wondering what I have actually done during the day. Often it can feel that there is not that much of a tangible nature - but lots of interaction with all manner of people.

In reality being a Chief Executive is all about communication - presenting ideas and strategy, of attitudes and approaches, of sharing information and facts, of making and implementing decisions, of listening and engaging, of reflecting and just talking to staff and all the other service users and stakeholders, to reinforce that we are all part of the same team. It can take time, and is n't perfect, but it is vital lubrication in the operating of any organisation.

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